Use our Help Centre
Click the button below to visit our Help Centre, where you can find all the information you need about Cadbury World
HELP CENTREWe're here to help!
Have a question that you need help with? Take a look at our Help Centre above, which has the answers to almost all of the questions we get asked. Still need help? See the best ways to contact us below.
We have a new way to help answer your questions! Click the Chat icon in the bottom corner to use our helpful Chat Bot, which can help answer almost all enquiries
Please note that tickets cannot be booked by email, you can book tickets online here.
For booking enquiries: cadburyworldreservations@merlinentertainments.biz
For general enquiries about the Cadbury World attraction: cadburyworldinfo@merlinentertainments.biz
For school bookings and educational sessions only: cadburyworldeducation@merlinentertainments.biz
For enquiries regarding Cadbury products, please click here
Not sure who you need? Please use the contact form below and you will be directed to the correct team.
Emails are answered Monday - Friday, 9am-5pm and will not be answered during Bank Holiday dates.
You may choose to opt out of receiving email communications from Cadbury World at any time by emailing cadburyworldinfo@merlinentertainments.biz
You can view our *Privacy Notice here.
Our lines are open 9AM - 3PM Monday - Friday.
We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers.
General enquiries: 0121 828 9300
Calls are charged at local rate.
PLEASE NOTE - From 1pm on Tuesday 30th April - 9am Wednesday 1st May, our phone lines will be temporarily down for essential training. Please email us and our team will get back to you as soon as possible.
Media and Press
For press enquiries, please contact our agency, Stripe Communications, at cadburyworld@stripecommunications.com
Influencers, Creators and Bloggers
To enquire about influencer collaborations, please email pressoffice.cadburyworld@merlinentertainments.biz and our team will aim to get back to you as soon as possible. Due to the high volumes of requests that we receive, we cannot guarantee that your application will be accepted. If you have not heard from us within 14 days, please acknowledge that your request has been unsuccessful, however, we will be in touch if any opportunities arise in the future.
Cadbury Press Office - ukpressoffice@mdlz.com
Find out how on our SignLive partnership page
You can write to us at:
Sales & Marketing Department
Cadbury World
69 Linden Rd
Bournville
Birmingham
B30 1JR
For any charitable or fundraising requests, please contact our team at: cadburyworldinfo@merlinentertainments.biz
For all Cadbury UK product related enquiries, donation requests or complaints please click here
Please note that we are closing early on both of these days as per the opening times. Please ensure you leave enough time to visit the whole attraction if you are visiting us on those days.
DO YOU NEED TO CONTACT OUR CUSTOMER SERVICE ADVISORS OVER THE FESTIVE PERIOD?
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23rd Dec |
24th Dec |
25th Dec |
26th Dec |
27th Dec |
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Phone: 9am – 3pm
Chatbot: 9am – 3pm
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Phone: 9am – 12:30pm
Chatbot: 9am – 12:30pm
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CLOSED |
CLOSED |
Phone: 9am – 3pm
Chatbot: 9am – 3pm
|
|
30th Dec |
31st Dec |
1st Jan |
2nd Jan |
3rd Jan |
|
Phone: 9am – 3pm
Chatbot: 9am – 3pm
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Phone: 9am – 3pm
Chatbot: 9am – 3pm
|
Phone: 11am – 3pm
Chatbot: 11am – 3pm
|
Phone: 9am – 3pm
Chatbot: 9am – 3pm
|
Phone: 9am – 3pm
Chatbot: 9am – 3pm
|
CONTACT FORM
Your message will be answered within 10 working days. Please note tickets cannot be booked by email.
