Use our Help Centre
Click the button below to visit our Help Centre, where you can find all the information you need about Cadbury World
HELP CENTREWe're here to help!
Have a question that you need help with? Take a look at our Help Centre above, which has the answers to almost all of the questions we get asked. Still need help? See the best ways to contact us below.
We have a new way to help answer your questions! Click the Chat icon in the bottom corner to use our helpful Chat Bot, which can help answer almost all enquiries
Please note that tickets cannot be booked by email, you can book tickets online here.
For booking enquiries: cadburyworldreservations@merlinentertainments.biz
For general enquiries about the Cadbury World attraction: cadburyworldinfo@merlinentertainments.biz
For influencer requests and marketing enquiries: cadburyworldmarketing@merlinentertainments.biz
For school bookings and educational sessions only: cadburyworldeducation@merlinentertainments.biz
For enquiries regarding Cadbury products, please click here
Not sure who you need? Please use the contact form below and you will be directed to the correct team.
Emails are answered Monday - Friday, 9am-5pm and will not be answered during Bank Holiday dates.
You may choose to opt out of receiving email communications from Cadbury World at any time by emailing cadburyworldinfo@merlinentertainments.biz
You can view our *Privacy Notice here.
Our lines are open 9AM - 3PM Monday - Friday.
We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers.
General enquiries: 0121 828 9300
Calls are charged at local rate.
PLEASE NOTE - From 1pm on Tuesday 30th April - 9am Wednesday 1st May, our phone lines will be temporarily down for essential training. Please email us and our team will get back to you as soon as possible.
You can write to us at:
Sales & Marketing Department
Cadbury World
69 Linden Rd
Bournville
Birmingham
B30 1JR
For any charitable or fundraising requests, please contact our team at: cadburyworldinfo@merlinentertainments.biz
For all Cadbury UK product related enquiries, donation requests or complaints please click here
CONTACT FORM
Your message will be answered within 10 working days. Please note tickets cannot be booked by email.