Frequently Asked Questions
Got a question about Cadbury World? Here are the questions we get asked the most:
- Do have storage facilities at Cadbury World?
Unfortunately we do not have the facilities to hold or store any type of baggage or packed lunches. You will have to keep them with you as you tour Cadbury World or keep your items on the coach if permitted.
- Can you recommend any good coach operaters?
You can compare coach hire from 100's of reputable and reliable suppliers with a single request by clicking on the link below.
- How long will our visit last?
The average walk around the exhibition itself lasts about 1 hour 30 minutes, not including the Bournville Experience for which you should allow roughly 30 minutes. There's also a playground, two shops, a restaurant and a picnic area. In total, most of our visitors spend around 3 hours on site, more in school holidays when we provide free children’s entertainment. Click here to navigate to events page. - Is it a guided tour?
No, you walk around Cadbury World at your own pace, starting at the beginning, and ending at the end! There are plenty of staff along the way to lend a hand or answer any questions you might have.
- Is it a factory tour?
Cadbury World is a visitor centre - because of food regulations we can’t open up our whole factory to the public. But you will see part of it - the packaging plant, where chocolate is wrapped and put into boxes for distribution. Please note that sometimes the production line might be down, so we can’t always guarantee that it will be running.
- Where are you?
- How far are you from the city centre?
4 miles south of Birmingham city centre. Visit www.beinBirmingham.com to see find hotels, and attractions in the city. - Do we have to book before visiting?
To guarantee you’ll get in, yes. Additional information on reservations. Click here to book tickets. - Are there any discounted rates?
You’ll find Cadbury World in many promotion schemes; we also run a joint train travel and entrance discount, check out our directions page under ‘Rail’ for more information. - Is there car parking and is it free?
Yes - there is lots of free parking on site.
- Are there facilities for babies?
Yes - there is a baby changing room on the ground floor near reception and a second baby changing facility half way around the exhibition. There is pushchair access throughout, except into the Packaging Plant where a waiting area is provided. (There’s also a microwave in the restaurant so parents can heat their own baby food).
- Are there facilities for wheelchairs?
Yes - there’s access throughout the exhibition, except to parts of the Packaging Plant where a waiting area is provided.
- Do you have wheelchairs for hire?
Sorry no, we don’t have any for hire at the site.
- Do you do anything for birthdays?
We offer a range of birthday packages subject to 3 weeks notice. Please call 0844 880 7667 for more details and availability - during busy periods like Christmas we’re unfortunately not able to offer birthday packages.
- Are you allowed to bring cameras and camcorders in?
Yes - cameras and camcorders can be used on site, except in the Packaging Plant and on the Cadabra ride.
- Do you have special events?
Yes we do - check out our events page
- Can you recommend any hotels?
There are lots of hotels in the Birmingham area ranging from budget hotels to 5 star accommodation. Visit www.beinbirmingham.com for hotel information. - Can we get to you by train?
Yes - click here for directions to Cadbury World. - Can I bring my pet?
We only allow assistance dogs into Cadbury World. Assistance dogs can walk around with you, except for the Packaging Plant and Food Production area, where staff are on hand to look after them. If you’ve got an assistance dog, please let our staff know when you arrive.
- What are the other attractions in the area?
There’s a wide choice of fun and interesting attractions in Birmingham city centre, including the National Sea Life Centre, numerous art galleries, museums, theatres, great shopping and much more. Plus we're only an hour from Stratford-Upon-Avon and Warwick. Call the Birmingham Visitor Centre on 0844 888 3883 for more information about Birmingham and the Heart of England, or visit www.beinbirmingham.com